FAQ's

Our average delivery times are 3 to 6 days for some items and 7 to 10 working days for others, in France. To avoid storage costs, we work directly with our producers in France and abroad, with no intermediaries. Delivery times can be from 12 to 17 working days in France for some items, such as engraved or personalized kits, which are made to order, or some other Trousses or Vanity cases. Delivery times vary according to time of year, geographical location, country of delivery, current events (Christmas, Black Friday, Sales, Annual Inventory, etc.) and postal service processing of deliveries. But on the whole, most items are delivered within 7 to 10 working days in France, and 10 to 14 working days in Europe.

This enables us to offer you very competitive rates compared to what you could get in a physical store.

All our deliveries are guaranteed.

In the event that your order is not delivered, or if the delivery is made more than 45 days after your purchase, we will give you a full refund. and you will keep your purchase if it is delivered.

We deliver almost everywhere in the world.

Delivery charges vary according to the country of delivery, and the size and weight of the items.

Charges will automatically appear on the invoice at checkout.

From 3 items purchased on the same order, the delivery charges can be with code :

LIVOFF

To be entered at checkout under: Discount code.

Our company is French. We ship directly from our producers in France and abroad.

Your items are delivered via the local postal service, such as Colissimo, Colis Privé, Colicoli, TSM, Urbit, and other delivery companies depending on the current contracts and delivery locations.

Items are delivered according to the terms and conditions of the local post office.

Our items will be left in your post box if they are small enough. Otherwise, your parcel will be left at your nearest post office or collection point, where you can collect it.

In accordance with our general terms and conditions of sale, once an order has been placed on the site, no further changes can be made. Everything is processed and sent automatically to the relevant departments.

Our items are shipped from different warehouses. If you order several different items, you may receive each one at a different time (usually 1-3 days apart). However, if you order the same item 3 times, they will all be sent in 1 package.

This site is 100% secure.

Here's why :

First and foremost, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you).

Most sites only secure their "shopping cart" and everything to do with checkout.

On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, for payment, we use Stripe, the benchmark for secure Internet transactions.

In short, ordering from Sogaïa is safe and secure.

At present, you can pay by Credit card or with Paypal on our website.

Your credit card information will be automatically encrypted using the SSL security protocol, with AES-256 encryption.

We do not accept bank checks, wire transfers or cash on delivery.

We offer a "SATISFIED OR MONEY BACK" guarantee.

In accordance with the article of law L221-18you may request a refund of your purchase within 14 days of receipt of the item.
But in your Sogaïa boutiqueif, for any reason, the product does not meet your expectations, you can return it up to 30 days after receipt..

Except for :

- Worn or used items.

- Items damaged after receipt that have not been reported as damaged within 72 hours of receipt.

- Personalized items, which cannot be returned or exchanged.

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"Article L221-18

Version in force since July 01, 2016

Created Ordonnance n°2016-301 of March 14, 2016 - art.

Consumers have a period of fourteen days to exercise their right of withdrawal from a contract concluded at a distance, following telephone canvassing or off-premises canvassing, without having to give reasons for their decision or incur costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day :

1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 221-4 ;

2° Of receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the moment the contract is concluded.
In the case of an order for several goods delivered separately, or in the case of an order for a good made up of multiple lots or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, lot or part.
For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good. "

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A full refund of the purchase price of the item will be made. to the credit card used for payment or to the PayPal account used for purchase, provided that all products returned are in perfect condition.

In accordance with article L221-23 of French law, you are responsible for the cost of returning the goods.. Proof of postage should then be emailed to us as proof of delivery.

Last but not least, any cancellation of an order cannot be made after validation of the purchase in the sogaia.com store.

If you wish to be reimbursed, this can only be done after receipt of your order. Any request for reimbursement prior to this cannot be made. All orders are sent and processed automatically by the logistics department, and customer service is unable to intervene in orders placed.

__________________________________

REFUND PROCEDURE :

1- Send us photos of the item from all angles and with
resolution, or of the parcel if it has not been unpacked.
guarantees that the item is in new condition before departure, so in the event that
it is damaged or lost in transit, you can return it to us.
will still be reimbursed)

PS:
- Items to be returned must be in new condition to receive a refund.


2- After receiving the photos, we will validate the return.
You
then simply return your order to the address you specify.
address we'll give you later, with your full name and delivery number.
order number (a copy of the invoice, or written on a paper that
suitable for you).


3- Keep the proof of dispatch (in order to be reimbursed if the goods are returned).
lost or damaged).

In accordance with the article of law L221-23, and the information in our FAQs, you are responsible for the return shipping costs.

- We will refund your purchase in full upon receipt and inspection of the new condition of the item, and will receive the refund in your account within 24 to 72 hours, depending on the bank.
within 5 to 8 days for Paypal.
You will receive an email confirming your refund as soon as it has been processed.

If your order is damaged:

- Notify us by e-mail within 72 hours of receiving your order.by sending us clear and precise photos of the damaged item from every angle.

PS: No refunds or exchanges will be made after this time.

Once the dispute has been processed and confirmed, you will be offered a refund or a new item, whichever you prefer.

La garantie légale de conformité (Selon l'article L. 217-7 du Code de la consommation) est la garantie que peut faire valoir un consommateur contre les éventuelles défaillances d'un produit auprès d'un vendeur professionnel.

Cette garantie est obligatoire et concerne les biens neufs, d’occasion ou reconditionnés vendus par un professionnel à des particuliers.

La garantie légale de conformité s'applique selon les conditions suivantes :

• si le défaut existait à la date d'acquisition,
• si l'acheteur est non professionnel et le vendeur est professionnel.

Toutefois, si le produit a été endommagé par le client, cette garantie ne s’applique plus. Le vendeur peut alors refuser la garantie, en prouvant que le défaut est dû à une mauvaise utilisation, une chute, une modification ou un traitement non conforme après la vente.

Le délai dont vous disposez pour demander l'application de la garantie légale de conformité est de deux ans.

La garantie légale de conformité vous permet de demander au vendeur la réparation ou le remplacement du bien, ou un remboursement partiel, en accord avec le vendeur, qui doit intervenir au maximum dans un délai de 30 jours suivant votre demande.

If you have any questions about an item for sale, an item return, or additional information, please contact us at :

By Mail on :

contact@sogaia.com

24h/24h (With a response within 24h working days)

By phone at :

04.65.84.41.10

Monday to Friday

10am to 12pm, and 2:30pm to 6pm

Or on :

"Contact us at the bottom of the page.

24h/24h (With a response within 24h working days)